Who is responsible
The website is operated by Mira Towels, a towel manufacturer based in Bursa, Türkiye, and a VGR Group company. For any question about this policy or your personal data, write to hello@mtowels.com.
Our full company details are listed on the Legal Notice page.
What we collect
Inquiries and quotation requests. When you use the quote form, the product quote form, the floating inquiry form or the towel configurator, we receive what you enter. Depending on the form, this includes your name, company, email address, phone number, country, delivery destination, target delivery date, quantity, product and specification choices, label, care-label and packaging details, and your message or notes.
Files you upload. The configurator and the quote form let you attach artwork, logos, label or packaging files. These files can contain personal data or third-party trademarks. Please upload only material you are entitled to share.
Technical context sent with a form. Each submission also carries the page address and title, the site language and which form was used, so we can see what your request refers to.
Email. If you write to us directly, we receive your email address, the content of your message and any attachments.
Website usage data. See the analytics and video sections below. We do not ask for special categories of personal data and ask you not to send them.
Why we use it
We use inquiry data to answer your questions, prepare samples and quotations, discuss specifications and, if an order follows, carry out the business relationship. Without the contact details marked as required we cannot reply to a form.
Depending on the applicable law, the legal basis is the steps you ask us to take before a possible contract, our legitimate interest in answering business inquiries and running our business, or, where required, your consent. Under Türkiye’s Personal Data Protection Law No. 6698 (KVKK) and, where it applies, the EU General Data Protection Regulation (GDPR), these grounds correspond to the conditions for processing set out in those laws.
We use analytics data to understand how the website is used and to improve it. We do not sell personal data and do not use it for automated decisions that have legal or similarly significant effects on you.
Service providers
Formspree. Our website forms are delivered to us through Formspree, a form-processing service operated by Formspree, Inc. Formspree receives and stores the data and files you submit and forwards them to us. Its privacy policy states that it uses technical infrastructure in the United States. See Formspree’s privacy policy.
Google Analytics 4. We use Google Analytics 4, provided by Google, to measure visits (measurement ID G-EC4J8TP0G5). It records information such as the pages viewed, the referring page, the type of device and browser, approximate location and how you interact with the site. According to Google, IP addresses are used to derive approximate location and are not logged or stored for users in the EU, Switzerland and the UK. See Google’s privacy policy and how Google uses information from sites that use its services.
YouTube. The factory video is embedded from YouTube (Google) using the privacy-enhanced youtube-nocookie.com domain. On large screens it may start automatically; on phones it loads only when you press play. When the player loads, your browser connects to YouTube and Google receives technical data such as your IP address.
Website hosting and email. The server that delivers this website necessarily receives technical data from your browser, such as your IP address, to send you the pages. Emails you send us are processed by our email provider.
These providers may process data outside Türkiye and outside the European Economic Area, including in the United States. Where the law requires safeguards or your consent for such transfers, we rely on the mechanisms provided by the applicable law and the providers’ terms.
How long we keep data
We keep inquiry data and files for as long as we need them to answer your request and, if a business relationship follows, for as long as that relationship and our legal record-keeping obligations require. We then delete or anonymise them.
Data held by our service providers is kept according to their own policies and settings.
Your rights
Depending on the law that applies to you, you may have the right to:
- learn whether we process your personal data and receive information about it;
- ask for incorrect or incomplete data to be corrected;
- ask for your data to be deleted or anonymised;
- restrict or object to certain processing, including processing based on legitimate interest;
- receive data you gave us in a portable format, where the GDPR applies;
- withdraw consent at any time, without affecting earlier processing;
- learn which third parties received your data and ask them to be informed of corrections or deletions.
To use these rights, write to hello@mtowels.com. We may ask for information to confirm your identity. You can also complain to the competent data protection authority: in Türkiye, the Personal Data Protection Authority (KVKK); in the EU, the authority of the country where you live or work.
Security
The website is served over an encrypted connection (HTTPS) and forms are sent over that connection. No transmission or storage is completely secure, so please do not send information you consider highly confidential through the forms; we can agree another channel.
Changes to this policy
We update this policy when the website or our processing changes. The date at the top shows the latest version.